Points of View
Leading Virtually in the Absence of the Artefacts of Authority – Why Authenticity is Key
You are in your home office and your virtual meetings are ‘back-to-back’. Running late, you log onto the next meeting with your team. As...Read more about Leading Virtually in the Absence of the Artefacts of Authority – Why Authenticity is Key
Points of View
The Pelorus – November 2019
Welcome to November’s edition of The Pelorus: a selection of content and research Openside have discovered in the last month – which you may...Read more about The Pelorus – November 2019
In December 2017, an 81-year-old Air Force veteran who fought in Vietnam hobbled into a hospital in Oregon seeking treatment. According to The New...Read more about The billable hour kills your firm’s values – what are the alternatives?
Points of View
Tales of the Unexpected: Rethinking Differentiation
Contents (Skip to): Executive Summary Rethinking Differentiation Four Tales of the Unexpected: Illustrative Case Studies A Professional Services Example – A ‘Prestigious’ Consulting Firm...Read more about Tales of the Unexpected: Rethinking Differentiation
Points of View
Posters from IBM’s ‘Quest for Quality’ Exhibition, 1985
Posters from IBM’s ‘Quest for Quality’ Exhibition, 1985. In the late 80’s and early 90’s, when I was delivering introductory ‘Consulting Skills’ training worldwide...Read more about Posters from IBM’s ‘Quest for Quality’ Exhibition, 1985
Still haven’t found what you’re looking for? Most organisations across the world are acutely aware of the significant competitive advantage big data and advanced...Read more about How organisations can overcome big data’s two biggest obstacles
Technology, automation and increased competition mean the billable hour is on borrowed time. Firms know it and so do their clients. Focus instead has...Read more about Time’s up for the billable hour: Focusing on value is now the only option
Mission Impossible? Managing Performance within the Partner Group Part 1: The ‘Macro’ Perspective – We examine the current state of Partners’ attitudes towards performance management...Read more about Special Report: Mission Impossible? Managing Performance within the Partner Group
Points of View
Special Report: Professional Services Marketing is Dead; Long Live Professional Services Marketing
A series of articles that redefine the role of Marketing in professional services & introducing the ‘Hidden Curriculum’ Executive Summary Marketing in a professional services...Read more about Special Report: Professional Services Marketing is Dead; Long Live Professional Services Marketing
Points of View
Part 3: The Broken Windows Strategy in New York
Part 3: The Broken Windows Strategy in New York In the second half of our Special Report we explore how leaders can stop (most) training being...Read more about Part 3: The Broken Windows Strategy in New York
Points of View
Part 1: The challenges facing marketing teams in traditional professional services firms
Recent research suggests there are two main reasons why marketing remains undervalued in professional services firms: 1. The Attitudes of Partners and Principals towards...Read more about Part 1: The challenges facing marketing teams in traditional professional services firms
